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FAQ

Shipping

Do you ship worldwide?

Unfortunately, for the time being, we’re only shipping to the US. However, as our brand grows, we’re planning to expand and bring our quality products to other countries too.

How much is shipping?

Shipping is free for all products! They are processed via our Amazon warehouse so if you get an unexpected Amazon package, don't worry - it's from us!

How can I check my order status?

You will be contacted via email about the shipping details as soon as the order is dispatched from our warehouse. 
If you have not received the confirmation email or have any other questions, please contact our Customer Support.

Is it possible to change my delivery address once the order has successfully been placed?
It is not possible to change the delivery address once you successfully placed the order.
In the event that the delivery should fail, your order will return to our warehouse and we will send you a refund within 30 days compatible with the timing offered by your financial institution..
If you didn't receive the refund or have any further questions, please contact our Customer Service.
 
I haven't received my order. What can I do?
Please note that orders are typically processed within 2-3 working days, while delivery times depend on the selected carrier and shipping method. Since deliveries are not made on Saturdays, Sundays, or public holidays, they will be made on the following working day.

If you are experiencing delays or have any further questions with the delivery of your order, please contact Customer Support.

When will I receive a tracking number for my order?
You will be contacted via email confirming the shipping details as soon as the order is dispatched from our warehouse.

If you have not received a delivery confirmation email or have any further questions, please contact Customer Support.

Why is my order late?

We do our best to deliver all orders within specified delivery times. Unfortunately, however, for reasons beyond our control, deliveries may very occasionally be subject to delays.

Why isn't it possible to deliver my order?
Possible issues regarding shipping may include:
  • The product you ordered is out of stock;

  • We do not deliver to the country your address is in.

Return & Refund

What are your return regulations? What do I do if I receive the wrong product/s? What's included in your 100% Happiness Guarantee?

Buying anything off the internet involves trust and an excellent returns policy! And that we have. If anything is wrong with the product or you're unhappy or you just want to return the product - reach out to our 5-star rated customer service team anytime at contact@4Qbrands.com.

When will you receive my return?

This depends not only on the chosen carrier but also on a number of other factors outside our control.

Will I be refunded for return shipping costs?
Unfortunately, we cannot refund return shipping costs.

How can I return ordered items?
To return a product, please contact our Customer Support within 30 days of the receipt of your parcel. They will contact you with instructions on how to proceed.

How will I be refunded?

The refund will be automatically processed using the original payment method. We will send you a confirmation via the email address indicated on the order.

Promotions & Vouchers

What can I do if my promo code doesn't work?
If the error message says the code is not valid, please check:
  • The terms and conditions of the promo code

  • Spacing and spelling mistakes

If the code is still not working, please contact our Customer Support.
 
How do I redeem my promo code?

Please redeem your promo code at the checkout, in the dedicated box.

Ordering & Payment

Can I edit or cancel my order? 

It is not possible to edit or cancel an order. However, once you receive the item, you can return it by following the instructions described above. 

When will my payment method be charged? 

The amount will be charged to your account at the time of shipping.

Can the shipping and payment addresses be different?

Yes, you can specify a different shipping address at checkout.

What payment methods are accepted? 
You can pay by credit card (Visa, MasterCard, American Express), PayPal, and Amazon Pay. 

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